Honored To Be A Shorty’s Finalist

Posted on 04. Mar, 2010 by BrianSimpson in Community, Events, Hotel, Lily's Restaurant

A year ago Adam Wallace and I (Brian Simpson) and the TEAM at The Roger Smith Hotel barely knew what the Shorty Awards were and we sure in hell were not getting into the event! Note: Last year even Julia Roy was left in the cold, literally. Fast forward one year and we find ourselves one of five finalists in the category of Customer Service. Although the Shorty Awards are a Twitter based awards recognition, we at RSH know that customer service goes way beyond what can be conveyed in 140 characters. Our on-line presence has certainly been instrumental in finding new friends, converting them into guests and following up to ensure satisfaction. It is fitting that the day after the event Tamar Weinberg has a blog post that expresses this same message. Tamar quotes Joseph Jaffe as saying “Roger Smith Hotel, through their bevy of ‘humans,’ actually participates. They go out of their way to welcome any social media-initiated guests in person…”